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Utility OS

The AI-native operating system for utilities

One platform that replaces the patchwork of legacy tools — with AI agents that tie engineering, regulatory, and customer service together end-to-end.

Service Request
Pilot
CustomerServiceEngineeringRegulatory
Utility OS

One platform. Zero gaps.

AI Agents
Engineering
Regulatory
Customer Service
SkillsVeg MgmtStorm PrepIR ResponsePlan Capital+ Build New Skills
Utility OS Platform
Data Quality
Visualization
Assets
Ticketing
Field Apps
Alerts
Portals
Reporting
Documents
Data Layers
System Integrations
GISSCADAAMIADMS
Enterprise Connections
SAPCISOracleSalesforce
Custom Layers
ExcelML ModelsPDFs+more
Skills

Teach your agents new tricks

Skills are custom capabilities you configure for each agent — matching your processes, terminology, and standards. Build them yourself or let Senpilot set them up during onboarding.

Skill

Vegetation Management Assessment

Engineering AgentActive
Data sources
Standards & rules
Output format

Anyone can build them

Configuration using plain english, not code. Define what the agent should do, what data it uses, what standards it follows — no developers required.

Tailored to your utility

Skills capture your specific processes, terminology, data sources, and regulatory standards — so agent output matches how your team operates.

Portable across platforms

Skills are agent-specific and portable. Switch AI platforms and your skills come with you. Zero lock-in.

Layers

Every data source becomes a layer

From traditional integrations to Excel files and custom ML models — every data source flows in as a layer that agents and the platform can use.

Core Systems
GISSCADAAMIADMS
Connected via MCP
SAPCISOracleSalesforce
Drop in anything
ExcelML ModelsPDFsConsultant Reports
Your layers
+ Add a layer

Ingest anything

GIS exports, SCADA feeds, Excel spreadsheets, PDFs, ML models — if it contains useful data, it becomes a layer.

Every layer adds context

Agents automatically see new layers. Add a vegetation survey, and Engineering Agent starts using it in risk assessments the same day.

Composable by design

Layers stack and combine. Your climate model enriches your asset data, which feeds capital planning. The more you add, the smarter the platform gets.

How It Works

How AI agents work

Agents never write directly into your systems. Every output is reviewed by your team before action is taken — human in the loop, always.

01

Message them

Email or message an agent like you would a colleague. Describe what you need in plain language and get back structured, evidence-backed work product.

02

Work with them visually

When the work calls for it — reviewing assets on a map, validating assumptions in a table, exploring scenarios — switch to a visual interface and collaborate side by side.

03

Schedule them

Set agents to run on a schedule — daily monitoring reports, weekly compliance checks, recurring data pulls. They do the work in the background and surface results when ready.

Getting Started

How easy is it to set up?

Every agent has different requirements. Some are turn-key, others are flexible — but all deliver value fast.

Regulatory Agent

Turn-key

Ready out of the box with a comprehensive state and federal regulatory docket repository, updated daily.

Turn-keyFull integration

Included

  • Complete state & federal regulatory docket repository, updated daily

Optional

  • SharePoint — internal documents for deeper context
  • Word — collaborate on IR responses, rate cases, and filings

Customer Service Agent

Simple setup

Replace your IVR and start handling calls immediately. We build the knowledge base from your call recordings.

Turn-keyFull integration

Included

  • AI voice agent replaces your existing IVR
  • Knowledge base built from call recordings
  • Gap analysis from Senpilot to plug edge cases

Engineering Agent

Start anywhere

Start without integrations and add data sources over time to unlock deeper capabilities.

Turn-keyFull integration

Included

  • Satellite imagery — vegetation, asset locations, and more
  • Advanced climate models
  • Demand models with DERMS/DSO functionality

Optional

  • GIS — asset maps and spatial analysis
  • AMI — meter data and usage patterns
  • SCADA — power modeling at switch points
Why Senpilot Utility OS

Replace the patchwork. Run on one system.

Senpilot replaces the patchwork of legacy tools with one seamless operating system — and AI agents that tie it all together end-to-end.

Consolidation

Replace 5–10 disconnected vendor tools — GIS viewer, ticketing system, field app, phone system, spreadsheets — with one platform.

End-to-end AI agents

Not just chatbots. Agents that clean data, manage field crews, handle customer calls, and draft regulatory filings from live asset data.

A new category

No one else in the industry has this. Utilities have never had an AI-native operating system purpose-built for them.

Seamless by design

Everything talks to everything. No integration headaches, no data silos. One system, one source of truth.

Today (Typical Utility)
With Senpilot
Messy data across 10 systems
Data Quality Tools
GIS viewer + spreadsheets
Visualization Platform + Asset Management
Email chains / paper tickets
Work Orders & Ticketing
Paper forms, photos in email
Field Apps
Manual phone trees, delayed alerts
Alert System
Static website
Public Portals
Manual analysis, consultants
AI Engineering Agent
Weeks of analyst work
AI Regulatory Agent
IVR trees + overwhelmed CSRs
AI CX Agent
Explore Pilot

Dive deeper into each agent

Every Pilot agent is purpose-built for a specific job. Pick one to see how it works.

See how Senpilot works for you

Schedule a 45-minute walkthrough. See real results live and ask our team questions.

Book a demo