Infinite capacity.
Zero hold times.
AI agents that handle 40% of your customer contacts autonomously — through voice, chat, and real-time rep assist. When a storm hits, you have unlimited CSRs.
When it matters most
See how Senpilot CX Agents handle the moments that define customer service.
Incoming storm
A regional utility's customer service center
Call volume jumps 300% in 20 minutes. Hold times spike to 45 minutes. 80% of calls are the same three questions about outages and restoration times.
Chatbot and Voice instantly scale to handle thousands of calls simultaneously, providing real-time outage updates. Hold times stay under 2 minutes.
Three modalities. One brain.
All three agents share the same knowledge base and conversation flows.
How it works
Voice, Chatbot, and Copilot work together to handle every customer interaction.
Voice
Voice AI that actually works
Answers phone calls with conversational AI that sounds natural, understands intent, and resolves issues end-to-end — no IVR menus, no hold times.
Experience Senna
Enter your number to try the Voice AI
Chatbot
AI-powered conversations that feel human
Handles customer inquiries through web chat, automatically resolving billing questions, outage reports, and service requests without human intervention.
Copilot
Real-time assist for your reps
Sits alongside human agents, surfacing knowledge, suggesting responses, auto-capturing case notes, and routing complex issues to specialized teams.
One single knowledge base
Build once. Deploy to Voice, Chat, and Copilot instantly.
Build flows visually
Design conversation flows, set data collection points, and define escalation rules — all in a visual builder.
How it works
Upload your existing call scripts, SOPs, and knowledge docs. AI automatically structures them into conversation flows.
Refine and customize flows with drag-and-drop. Set branching logic, data capture fields, and escalation triggers.
Voice, Chatbot, and Copilot all reference the same flows. Update once, deploy everywhere. No more version drift.
Built for scale
Real metrics from utilities running Senpilot CX Agents in production.
Without human involvement
During storm events
Average first response time
AI collects right data first time
One platform. Zero gaps.
The Customer Service Agent works alongside Engineering and Regulatory on a shared data backbone — so customer issues flow into field work and compliance without re-entry.
See how Senpilot works for you
Schedule a 45-minute walkthrough. See real results live and ask our team questions.
Book a demo