Privacy Policy

Last updated: April 24th, 2025

Note: These terms apply to free use of the demo products and preview products. Customers of Senpilot are governed by the terms and conditions contracted.

Introduction

Senpilot (the “Service”) is operated by Senpilot Inc. (“we,” “us,” or “our”), an Ontario, Canada-based corporation. This Privacy Policy (the “Policy”) explains how we collect, use, and protect information about users when they interact with our AI-native data exploration and analysis platform, including our web application, free demo tools, and enterprise offerings (collectively, the “Platform”).

By using Senpilot, you acknowledge and agree to the practices described in this Policy. If you do not agree, please do not use the Platform.

Who We Are

  • Business Name: Senpilot Inc.
  • Jurisdiction: Ontario, Canada
  • Email: info@senpilot.com

For the purposes of applicable data protection laws, Senpilot Inc. is typically the data controller, except where we act on behalf of customers with enterprise accounts, in which case we may be a data processor.

Scope of This Policy

This Policy applies to the following:

  • Visitors who use our demo or preview tools without creating an account.
  • Authorized users of our enterprise platform, who access team-based and account-specific features.
  • Interactions with our platform, including data queries, visualizations, and AI-based features.

Information We Collect

1. For Free/Demo Users:

  • Anonymous Usage Data: We may collect logs of interactions (e.g., queries submitted, features clicked, datasets explored).
  • Device & Technical Data: Browser type, IP address, approximate location, and technical identifiers.
  • Behavioral Data: Via tools like Google Analytics or PostHog, we may track user navigation and click behavior for product improvement.

2. For Enterprise Users:

  • Account Data: Name, email address, organization, role.
  • Usage Metrics: Query history, interaction logs, and organizational usage summaries.
  • Team Collaboration Data: Content shared within organizational accounts.
  • Authentication Data: When applicable, login credentials or third-party identity tokens.

How We Use Your Information

We use your data for the following purposes:

  • Platform Functionality: Operate the AI tools, support search and visualization, and improve system performance.
  • Product Analytics: Understand usage trends to refine our features and user interface.
  • Research & Development: Improve AI models using anonymized and aggregated data.
  • Communication (Enterprise Only): Respond to inquiries, provide support, and deliver account-related updates.
  • Security & Abuse Monitoring: Detect excessive use, abuse, or misuse, and limit access if necessary.

Use of AI and Automated Features

Senpilot uses AI models to generate insights, auto-complete queries, and create reports. These models may process user inputs and platform interactions. AI-driven features are intended to augment—not replace—human decision-making. We do not rely on AI for fully automated legal or regulatory decision-making.

Third-Party Services

We use trusted third-party providers for analytics and infrastructure. These include, but may not be limited to:

  • Google Analytics
  • PostHog
  • Satellite Data Providers
  • Cloud Hosting and AI Infrastructure

These providers may collect or process data on our behalf in accordance with their own privacy policies. We take steps to ensure their compliance with applicable data protection laws.

Cookies and Tracking

Senpilot uses first- and third-party cookies to enhance performance, understand user interactions, and support analytics. You may adjust your browser settings to limit or disable cookies, but some features may be impacted.

Data Retention

  • Demo Users: We retain anonymized usage logs for a limited period, primarily to improve performance and detect abuse.
  • Enterprise Users: Data is retained for the duration of the customer relationship and as required for legal or operational purposes.

Changes to This Policy

We may update this Privacy Policy periodically. If we make material changes, we’ll notify you via the Platform or by email (where applicable). Continued use of Senpilot constitutes your agreement to the updated Policy.

Contact Us

If you have questions, concerns, or would like to exercise your rights, contact us at:
Senpilot Inc.
Ontario, Canada
Email: info@senpilot.com

Senpilot Inc. 2024 © All rights reserved