Terms of Service

1. Use of the Platform

Senpilot offers two tiers of access:

• Demo & Preview Access (Free): You may access the Platform without registering for an account. This version is provided as-is for exploratory purposes. We may log interactions (e.g., queries, navigation) to improve the product. Your use of the demo is subject to these Terms and our Privacy Policy.

• Enterprise Access (Paid): Organizations may purchase professional access to the Platform. This tier includes user accounts, team collaboration tools, and additional support. Enterprise users must enter into a separate agreement with us.

---

2. Eligibility

Use of the demo version is open to individuals of all ages. However, the enterprise product is intended for business users within utility organizations.

---

3. Restrictions

You may not:

• Attempt to access restricted areas or exceed usage in ways that degrade system performance.
• Use the Platform to violate applicable laws or infringe on intellectual property.
• Reverse engineer, scrape, or attempt to derive source code or data structures.
• Use the Platform to build a competing product or service.

We reserve the right to suspend or block users who misuse the Platform or engage in excessive or abusive usage patterns.

---

4. Data Collection & Use

We may collect anonymized or aggregated usage data to improve the Platform. Specifically:

• Your interactions, such as queries run or pages viewed, may be logged.
• This information may be used internally to improve model accuracy, performance, and usability.

You are encouraged to review our Privacy Policy to understand how we process and store data.

---

5. Third-Party Services

We integrate with services such as:

• Cloud-based LLM models for specific tasks and responses.
• Google Analytics and PostHog for usage tracking and analytics.
• Satellite data providers to enhance the datasets available on the Platform.

These third-party services may collect their own information under their respective privacy policies.

---

6. Modifications and Updates

We may modify the Platform or these Terms at any time. If changes are material, we’ll provide notice via the Platform or by other means. Continued use of the Platform after changes means you accept the updated Terms.

---

7. No Warranty & Limitation of Liability

The Platform is provided "as is" without any warranties. We do not guarantee uptime, data accuracy, or uninterrupted access.

To the fullest extent permitted by law, Senpilot Inc. is not liable for any indirect, incidental, or consequential damages related to your use of the Platform.

---

8. Governing Law

These Terms are governed by the laws of Ontario, Canada. You agree to the exclusive jurisdiction of Ontario courts for any dispute arising out of these Terms.

---

9. Contact

Questions about these Terms? Contact us at:

Senpilot Inc.
Ontario, Canada
Email: hello@senpilot.com