Senna
Answer everyone. Always.
An AI-powered CSR.
Trained on your utility.
It knows your policies, accounts, and network, and answers like your best rep.
Your team.
Ready to step in.
The context your team needs, with every handoff.
- Customer details
- Conversation summary
- Relevant case notes
White-glove service.
For every customer.
2:04 amHold time 0:00
STORM NIGHT
Infinite patience at 2 a.m.
Every call answered at once. No hold music, even in a storm.
Usage · this monthkWh
BEFORE THE BILL
Catch the bill before it lands.
The workbench spots the space heater weeks before the invoice does.
Self-serveAny hour
ANY HOUR
Self-serve that serves.
Payment plans, moves, outages. Done by the customer, at any hour.
A team for your team.
Meet Senna, your customer service agent.
Three ways to put it to work.
Incoming call
“I need to report an outage.”
Senna
“I can help. What’s your service address?”
VOICE
Answers your calls.
Customers say what they need. Senna answers, resolves, or routes.
- Identity checks
- Request intake
- Routing
Chat widget
Where can I find my bill?
Senna
Open your billing portal and choose Statements.
CHAT
Answers your chats.
On your website and billing portal, including after hours.
- Billing questions
- Outage reports
- Service requests
Rep console
Customer needs
Help with a payment
Suggested next step
Check payment-plan eligibility in your approved procedure.
COPILOT
Guides your reps.
The right next step during the call. Case notes when it ends.
- Live knowledge
- Suggested replies
- Case notes
Move forward.
Stay in control.
Built for your utility
How does Senna learn our way of working?
Start with your existing call scripts, SOPs, and knowledge documents. Senna structures them into conversation flows that your team can review and refine in a visual builder.
What happens when a customer needs a person?
The request routes to the right team with the intent, account information, and relevant case notes. Each recipient receives the information needed for their part of the work.
How is customer information protected?
Identity is verified against your customer records before account information is accessed. Unverified customers can receive public information, such as office hours and outage status, without access to account details.
Does it understand utility systems?
Senna can use your network model and AMI data alongside your approved procedures, bringing utility context to questions about meters, outages, and service.
Start with one job.
See what changes.
A repeated engineering work package. A regulatory response workflow. A customer call. Pick a real piece of work and see how Senpilot moves it forward.
Want to get a feel for it first?Explore the live sandbox