Utility Analytics Week learnings from Chicago

Business

Utilities

Alex Peats-Bond

CTO, Co-founder @ Senpilot

The Senpilot team recently returned from Utility Analytics Week in Chicago, where industry leaders gathered to discuss the future of analytics and artificial intelligence in the Utility sector. The conference, held in October, revealed several crucial insights about the current state and future direction of Utility analytics.

1) Breaking free from traditional platforms

One of the most striking observations from the conference was the industry's heavy reliance on Azure and PowerBI solutions. While these platforms have served utilities well, there's a growing need for more flexible, vendor-agnostic approaches. Utilities increasingly recognize that being locked into specific ecosystems can limit their ability to innovate and adapt to changing requirements.

2) Moving beyond dashboard fatigue

A clear theme emerged throughout the conference: Utilities are experiencing "dashboard fatigue." While data visualization remains important, industry leaders expressed a strong desire to move beyond mere dashboards toward actionable insights powered by artificial intelligence. The focus is shifting from "What happened?" to "What should we do about it?"

3) The evolution of AI applications

While chatbots dominated many conversations at the conference, there is a strong movement in the industry for more sophisticated AI applications. The basic chatbot implementations have created a hunger for more innovative and impactful use cases that can genuinely transform Utility operations.

4) Unlocking AI's full potential

This is where Senpilot's "AI in a box" solution addresses the industry's evolving needs. Our platform is designed to help utilities:
  • Break free from single-vendor limitations
  • Transform raw data into actionable intelligence
  • Deploy AI solutions across multiple use cases
  • Scale AI implementations effectively

The path forward

The insights gathered at Utility Analytics Week 2024 confirm that the industry is at a pivotal point. Utilities are ready to embrace more sophisticated AI applications beyond basic chatbots and traditional analytics. With Senpilot's comprehensive AI solution, utilities can unlock the full potential of artificial intelligence across their operations, driving innovation and operational excellence.

The future of Utility analytics lies not in more dashboards or simple chatbots but in sophisticated AI applications that can deliver real value across the entire organization. Senpilot is proud to be at the forefront of this transformation, helping utilities embrace the next generation of AI solutions.

Chat with us about AI x Utilities
Related blog & articles

July 11, 2025

Foundational AI models: A practical guide for Utilities

AI continues to revolutionize the business landscape, and for utilities, effectively implementing foundation models is crucial for success. These powerful neural networks, initially trained on vast datasets, offer immense potential when tailored to an electric utility's unique operational data and challenges. This customization can be achieved through various methods: parameter-efficient tuning for quick adaptation to specific jargon, fine-tuning for mission-critical applications requiring high precision, and reinforcement learning to align AI outputs with safety and customer service protocols through continuous human feedback. Utilities can adopt AI through practical paths, such as Retrieval-Augmented Generation (RAG), for secure, context-specific answers from internal documents. This approach enables building custom solutions with pre-built tools for specialized needs, as well as comprehensive enterprise integration for real-time anomaly detection and optimized crew dispatch. Strategic AI implementation involves identifying specific pain points, selecting the appropriate customization approach, prioritizing security and privacy (including vendor certifications such as SOC 2 Type II and ISO 27001), and initiating small, manageable pilot projects that demonstrate immediate value. The goal is to achieve the right balance for a utility's objectives, ultimately leading to new levels of operational efficiency

Stay ahead
Have the latest AI x Utility research sent directly to your inbox